FAQ
THE STUDIO
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We are located at CWA House, Ground Floor 244 Coward Street in Mascot, NSW. Enter via Bourke Street. Click here to see the full location details.
Access up to 90-minutes of free parking is available at Mascot Central car park (access via Church Avenue)
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Yes, we have storage facilities in the studio for small items.
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Bring a water bottle, sweat towel, and grip socks! Grip socks are required for every class to ensure your safety and maintain the cleanliness of our equipment. If you forget yours or don't have a pair, no worries – we offer a wide selection available for purchase at the studio.
THE CLASSES
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At Tribe Pilates Studio, we offer a range of open-level reformer classes designed to suit all fitness levels. Whether you're looking to build strength, improve posture and alignment, or increase endurance, our classes - Control, Flow, Sculpt, Strength, Athletica and Revitalise - let you find the perfect fit for your goals and pace.
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If you’re new to Pilates, welcome! Our open-level classes at Tribe Pilates Studio are designed to suit all experience levels, so you’ll feel comfortable whether it’s your first class or your hundredth. We recommend arriving 10-15 minutes early for your first session so you can get acquainted with the reformer and meet your instructor. Wear comfortable clothes, bring a water bottle, and get ready to move! Our instructors are here to guide you, answer any questions, and help you feel at ease.
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Yes, grip socks are required for all classes at Tribe Pilates Studio. They provide better traction on the reformer, enhance stability, and keep our studio clean and safe for everyone. If you don’t have a pair, don’t worry—we have some available for purchase at the studio.
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If you're running late, please arrive no more than 5 minutes after the class start time, or you may be denied entry for safety reasons and to avoid disrupting others. If you don’t show up or cancel less than 4 hours before the class, you may lose your class credit, or a $15 no-show fee will apply, depending on your membership.
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Yes, we offer corporate and private group classes designed to boost wellness, focus, and energy. Our corporate and private sessions can be tailored to suit your needs and fitness levels. Reach out to us for more details and to book a session for your team!
MEMBERSHIPS
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Booking a class with your membership is simple! Just log into your account on our Momence app, go to the class schedule, select your desired class, and confirm your booking. Your membership credits will automatically apply - no extra steps needed!
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If a class is fully booked, it will be added to the waitlist. Don’t worry – you can join the waitlist, and if a spot opens up, we’ll place you right in and send you a notification. Waitlisted classes close 1 hour before the session starts, so make sure your communication preferences are on to stay in the loop!
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You can book classes up to 2 weeks in advance. This allows you to plan ahead and secure your spot in our classes. If you have any questions about booking, feel free to reach out!
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Yes, members can pause their membership twice per calendar year at no cost. Additional pauses are available for a $15 administration fee. Simply provide at least 7 days' written notice, and pauses can be granted for up to eight weeks, or as specified on our website.
All cancellation and pause requests must be submitted via the link
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To cancel your membership, please email us at admin@tribepilatesstudio.com.au with 14 days’ notice. Cancellations will take effect after the minimum term has been completed. If you cancel before the term ends, your membership will remain active with regular billing until the term is complete.
All cancellation and pause requests must be submitted via email.
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You can cancel or reschedule your class booking up to 4 hours before the start of the class. If you cancel within the 4 hour timeframe you will be charged a $15 cancellation fee for memberships and you will not be able to get a refund or reschedule the class to a different time, and if included in a Class Pack, the class will be forfeited.